Bank Transfer Payments with NHV
At Notting Hill Vape, we keep things refreshingly straightforward. Instead of adding card-processing fees to your order, we let you pay us directly by bank transfer. It’s a payment method you already know and trust, it costs you nothing extra, and it means every penny you spend goes on great vaping gear rather than on middlemen.
This page walks you through the whole process, step by step. It takes just a couple of minutes, and once you’ve done it once, you’ll find it’s one of the quickest ways to check out.
Why we ask you to pay by bank transfer
We’re a specialist vape retailer, not a bank — and card payment providers charge steep fees to businesses like ours, often adding a surcharge to every single transaction. Rather than baking those costs into our prices, we’ve chosen to accept payment the honest way: straight from your bank account to ours.
For you, that means:
- No card fees, no surcharges. The price you see is the price you pay.
- Bank-grade security. Your payment travels through your own bank’s trusted systems — we never see or store your card details.
- Fast dispatch. Bank transfers made through your banking app usually reach us within minutes, so your order can be on its way the same day.
- Full control. You send the payment yourself, from your own account, exactly when you’re ready.
It’s the same method millions of people use every day to pay friends, family, and businesses — you’re simply doing it to pay for your vape order.
How to pay — step by step
Follow these five steps to complete your payment:
- Place your order Add your items to the basket and check out as normal. Choose Bank Transfer as your payment method and confirm your order.
- Make a note of your order number You’ll see it on the confirmation screen and in your confirmation email. You’ll need it in step 4.
- Open your banking app or online banking Log in to your bank the way you normally would, and choose the option to send money or pay a new payee.
- Enter our bank details Set up Notting Hill Vape as the payee using the details in the table below, and enter your order number as the payment reference. This is how we match your payment to your order, so please don’t skip it.
- Send the exact order total Transfer the full amount shown on your order confirmation. Once it arrives, we’ll get your order packed and on its way.
That’s it. As soon as your payment lands with us, you’ll receive confirmation and your order moves straight into dispatch.
Our bank details
Please make your payment to the account below. We bank with Starling, a fully regulated, FSCS-protected UK bank.
| Account name | NHV Trading LTD |
|---|---|
| Account number | 69396804 |
| Sort code | 60-83-71 |
| Bank | Starling |
| Payment reference | Your order number |
| Amount | The full order total shown at checkout |
Please remember: your order will not be shipped until we have received your payment in full. Using your order number as the reference is the single most important step — it’s how we connect your transfer to your order and get it moving without delay.
What happens after you pay
Here’s exactly what to expect once you’ve sent your transfer:
- You send your payment Using the details above, quoting your order number as the reference.
- We receive and confirm it Payments made by app usually reach us within minutes; some transfers can take a little longer to clear depending on your bank.
- We pack your order As soon as your payment is confirmed, our team carefully prepares your items for dispatch.
- Your order ships We send your parcel on its way and, where available, share your tracking details so you can follow it to your door.
If you’d like to check on your order at any point, just get in touch and we’ll be happy to update you.
Please pay within 7 days
To keep your items reserved for you, we ask that you complete your bank transfer within 7 days of placing your order. If we haven’t received payment within that time, your order may be cancelled automatically and your items released back into stock — but you’re always welcome to reorder whenever you’re ready.
Frequently asked questions
How long does a bank transfer take to reach you?
If you pay through your mobile or online banking using the Faster Payments system — which almost all UK banks use — your payment usually reaches us within minutes. Occasionally a bank may hold a first-time payment to a new payee for a few hours as a security check. Rest assured, as soon as it lands with us, we’ll move your order forward.
Is paying by bank transfer safe?
Yes. A bank transfer is one of the most secure ways to pay. You send the money yourself, directly through your own bank’s app or website, so your card and account details are never shared with us or with any third-party processor. We only ever see that your payment has arrived.
What reference should I use?
Please use your order number as the payment reference. You’ll find it on your order confirmation screen and email. This is how we match your payment to the right order — without it, we may not be able to identify your transfer, which can delay your dispatch.
What if I forget to add my order number as the reference?
Don’t worry — just get in touch with us straight away and let us know the date, amount, and the name the payment was sent from. We’ll do our best to match it up and get your order moving.
Do I need to pay the exact amount?
Yes, please transfer the full order total shown at checkout. Paying the exact amount lets us confirm your order quickly. If there’s ever a shortfall or overpayment, we’ll contact you to put it right.
When will my order be dispatched?
As soon as your payment has been received and confirmed, we’ll prepare your order for dispatch. Orders are not shipped until payment reaches us in full, so the sooner your transfer arrives, the sooner your parcel is on its way.
Can I still change or cancel my order after paying?
If you need to change or cancel your order, please contact us as soon as possible. If your order hasn’t yet been dispatched, we’ll do everything we can to help.
